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Job Description & Summary
PwC IT Services is a great place to work for ambitious, open-minded and responsible people. We have been implementing the most innovative customer experience solutions for our clients since 2005. We are partners of the largest software providers in the world – Salesforce, Microsoft, Mulesoft and many more.
We believe that our success comprises not only modern technologies we use but, above all, well trained, competent people. We are In Touch with Tomorrow helping our clients rise and develop faster.
Technology in PwC responds to the dynamic changes in the world around us and our customers’ needs. As a team we implement solutions based on the Salesforce platform – a global leader in the CRM area. Thanks to close cooperation with Salesforce, we have access to unique knowledge and innovative solutions. We are working with the latest Salesforce products (such as Salesforce Field Service, Revenuer Cloud, Heroku, Vlocity, Tableau CRM, Marketing Cloud or Interaction Studio).
Join the largest Salesforce team in Poland, grow in this technology under the guidance of our experts, take advantage of a wide training program and change the world with us for the better!
As a Technical Application Manager (TAM), you will be a trusted advisor between technical and organisational teams, responsible for operational excellence and owning the Salesforce implementation roadmap in close alignment with architectural guidelines.
This role requires a combination of strong technical and organisational experience, as well as the ability to build trust and mutual relationships across various teams. You will possess in-depth technical knowledge of the Salesforce platform capabilities (both functional and technical) and integration capabilities. You will drive standardization of processes to leverage as many out-of-the-box capabilities as possible, identify and plan for customization needs, and help key stakeholders to be more prepared for roadmap and schedule impacts. The ideal candidate will provide visible leadership, accountability and authority for high profile, enterprise-level implementation projects.
Responsibilities
Develop a deep technical understanding of the Salesforce implementation, share technical best practices, and act as a key point of contact for both technical and business stakeholders.
Actively manage stakeholder expectations, align resources and potential conflicting priorities.
Liaison with clients on an ongoing basis, to maintain and develop the business relationship, and keep projects to a set time frame.
Effectively manage demand intake of technical requirements or questions regarding the application.
Proactively collaborate with technical and business stakeholders to regularly review project status, risk management and escalation of issues.
Champion and ensure adherence to the delivery structure and project management methodology during implementation of the solution.
Evaluate technical designs and implementation concepts and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs.
Coordinate project teams to ensure that client business requirements are effectively incorporated into design specifications, multi-platform integrations and data transfers.
Ensure robust business application availability and performance.
Manage and steer execution of technical improvement projects and initiatives.
Review and approve high level technical documentation ensuring compliance with development guidelines.
Define and monitor SLA performance for compliance with organizational needs and requirements.
Profile
Strong background in delivering implementations of Salesforce a must;
Experience defining and delivering custom enterprise applications in a technical and/or functional leadership role;
Ability to develop and nurture strong relationships at all levels;
Deep technical knowledge of Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem;
Knowledge of Salesforce multi-org implementation best practices and strategies;
Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout;
Ability to exert appropriate influence in highly matrixed organizations;
Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments;
Ability to speak and write English fluently;
Excellent time management and personal organisational skills;
Ambitious and driven by success;
Passionate about client service.
Our offer:
Opportunity to use your technology and business skills to address and make a significant impact;
Exciting work in a group of professionals with many years of experience in international corporations;
Contact with the latest technologies and trends in the IT market;
Ability to develop skills and gain experience on projects for the largest Polish and European companies;
Attractive employee benefits package;
Great atmosphere and comfortable working environment.
Send your application today! In case you have any additional questions, contact us: pl_ITrecruitment@pwc.com.
PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process – list of entities: https://www.pwc.com/gx/en/about/office-locations/poland.html, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.
E-mail: wspolpraca@sforcesummit.pl
